Shipping policy
Shipping Policy
Last updated: 3/03/2026
Thank you for shopping with Plantriva. Below you will find details about how we process and ship orders.
Order Processing
All orders are processed within 1 to 2 business days. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be slightly delayed. You will be notified by email if there is a significant delay.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
New Zealand
2 to 13 business days
Australia
4 to 12 business days
United States
5 to 10 business days
United Kingdom
5 to 10 business days
Canada
6 to 10 business days
Europe
6 to 14 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, weather, or peak seasons.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees once the shipment reaches your country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If you believe your package is missing, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.